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SALES POLICY

SHAPE wlb inc. is committed to guarantee your satisfaction with all of its products. Our commitment to our customers is to offer the best value and quality. If for any reason, you are not satisfied with the product you purchased, please notify us.

PAYMENT TERMS

SHAPE accepts bank wire transfers, Visa, MasterCard, AmEx and PayPal. Sales tax will be charged for all orders sold and shipped within Canada. For international orders, customers are responsible for any duty fees. Please ask us for instructions regarding bank wire transfers by sending an email to sales@shapewlb.com.

ORDER PROCESSING

You may place your order through our online store at www.shapewlb.com or get a customized quote by calling one of our sales representatives at 1-888-968-9810 (Canada/U.S.)
 or at 1-450-812-4712 for international calls. You can also email your request at sales@shapewlb.com.

For distributors or resellers, purchase orders, with prior approval from SHAPE, are necessary.

POs with terms are gladly accepted from schools, government agencies and major corporations. A hard copy of your purchase order is required.

Orders must be received by 1:00 CET Monday-Friday to be shipped the same day. Some exceptions may apply. If any items are backordered, you will be contacted by a SHAPE representative with an estimated ship out date.


SHIPPING

SHAPE ships worldwide by using FedEx, UPS or TNT Express. SHAPE is not responsible for insurance of packages which are insured up to $100.00 only. We do request that all packages are signed for upon delivery.

INTERNATIONAL SHIPPING

SHAPE ships internationally and also has a dealer network in over 20 countries. For international orders, customers are responsible for paying the shipping cost as well as any VAT, duty, taxes or custom fees that your country may charge upon delivery. The rate does vary, so please contact your country about any extra charges you may inquire by purchasing from SHAPE.


RETURNS


Returns must be pre-authorized by submitting a Return Merchandise Authorization form (RMA) before delivery. After submitting the form, a sales representative will contact you by email regarding your return. All returns should be sent to:

SHAPE wlb Inc.

Attn: RETURNS
507-3220 1ere rue
St. Hubert, Quebec CANADA
J3Y 8Y5

All returns must be shipped freight prepaid with the RMA number displayed on the outside of the shipping box along with the number of boxes being shipped back, if applicable.

Returned items will be inspected upon arrival. If item is found to be defective, customer will receive a direct exchange, suitable replacement -if item has become discontinued or unavailable- a repair, or in-house credit solely at the discretion of SHAPE. All returns will be credited based on the price paid on the invoice, or current selling price, whichever is lower. All returns must include a copy of the SHAPE invoice, and a letter explaining the reason for return. Special order items such as demos are not returnable. SHAPE is not liable for items damaged in shipping. Please be sure to package all returns well and in their original packaging.

Following arrival and inspection of your return, you will be contacted by email regarding the status. If you have any questions, please feel free to contact sales@shapewlb.com or call
1-888-968-9810 (Canada/U.S.) or 1-450-812-4712.

LIFETIME MANUFACTURER WARRANTY

All SHAPE products and accessories are covered by a manufacturer's warranty solely on CNC machined parts.

All calls for service or repairs should be referred and sent directly to SHAPE. For an out of box failure, you may contact SHAPE by email sales@shapewlb.com or call 1-888-968-9810 (Canada/U.S.) or 1-450-812-4712.

SHAPE® BRAND WARRANTY

All SHAPE® brand products have a lifetime warranty unless otherwise stated. Please email us at sales@shapewlb.com or call
1-888-968-9810 (Canada/U.S.) or 1-450-812-4712 for repairs, exchanges or services on your SHAPE® brand products.