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    PRIVACY POLICY


    At SHAPE, we are keenly aware of the trust you place in us and our responsibility to protect your privacy. As part of this responsibility, we let you know what information we collect when you use our products and services, why we collect it and how we use it to improve your experience.
    We have four privacy principles that describe how we approach privacy and user information:
    1. Use information to provide our users with valuable products and services.
    1. Make the collection of personal information transparent.
    1. Give users meaningful choices to protect their privacy.
    1. Be a responsible steward of the information we hold.

    We may collect personal information from you when you:
    1. Purchase, rent, order, return or exchange any of our products.
    1. Request a quote, special orders or information about any of our products.
    1. Request delivery, warranty or repair services.
    1. Contact our customer service.
    1. Visit www.shapewlb.com.
    1. Enter contests or respond to one of our surveys.
    1. Subscribe to email newsletters.
    1. Provide us with comments or suggestions.

    In short, the type of personal information we collect falls into 5 categories:
    1. User ID and passwords:
Provides you with access to your profile and protected content.
    1. Account information:
Tells us who you are, how to contact you and shipping or billing information. Your account information also contains information you have provided to us, such as your language of choice and preferences.
    1. Customer feedback and support:
Provides a mechanism for requesting information from Canada Post. This information also provides us with insight on how we may improve our products and services to meet your needs.
    1. Email correspondence:
Used to respond to your inquiries of all kinds. With your permission, may also be used to communicate information about our products and services.
    1. Transactions:
Shows us which products and services you have requested. We will not use, disclose or retain payment information (e.g. credit card numbers) except as required under law.